Effective Representation

This course will look to further develop the basic skills acquired on the Union Representatives Stage 1 course in effectively representing members in the workplace.

What will I study?

 It will focus on enhancing the skills and techniques necessary to represent members in individual cases such as Grievance, Disciplinary, Capability and Absence Review meetings, but will also concentrate on developing the learner’s ability to represent members in collective cases such as pay and conditions negotiations and consultation meetings. It will help to develop analytical and communication skills and will also develop skills in interpreting and making best use of Agreements, Policies and Procedures when representing members.

Additional information

For further details on this course or an application form please contact:


Anne Farley 01262 455079 or Hazel Parker 01482 390965

East Riding College

Flemingate Centre

Armstrong Way



For start dates and fees, consult the relevant course guides below or you can request a prospectus by post.

Full Time 2018 Higher Education Apprenticeships 2018 Summer Part-time course guide