Intermediate Personal Case Handling

This course will build on the personal case handling module from the Union Representatives Stage 1 Course. It will further develop the learner’s ability to effectively represent members in discipline, grievance and capability situations in the workplace. It will look to further develop the learner’s ability to apply a systematic approach to problem solving ensuring that they offer their members the correct support. It will develop analytical skills, effective communication skills and will build their confidence in dealing with difficult situations.

Additional information

For further details on this course or an application form please contact:

Anne Farley 01262 455079 or Hazel Parker 01482 390965

East Riding College

Flemingate Centre

Armstrong Way



For start dates and fees, consult the relevant course guides below or you can request a prospectus by post.

Higher Education Apprenticeship Guide Full-time Course Guide Free Distance Learning Courses Autumn Part-time Course Guide 2022