Level 2 Certificate in Principles of Customer Service.

This qualification enables learners to develop existing skills and gain knowledge of key areas for efficient customer service, such as communicating with customers and handling customer information. This course is suitable for anyone who is interested in customer service, and those who are hoping for career progression or employment opportunities in the customer service industry.

Gain a nationally recognised qualification.

What will I study?

This course is split into seven manageable units:

Unit 1: Principles of customer service and delivery
Unit 2: Understand customers
Unit 3: Understand employer organisations
Unit 4: Understand how to communicate with customers
Unit 5: Understand how to handle customer information
Unit 6: Understand how to resolve problems and deliver
customer service to challenging customers
Unit 7: Understand how to develop customer relationships

How will I be assessed?

Online assessment.

How will the course be delivered?

Courses are delivered as distance learning, allowing learners to choose when and where to study.

Additional information

This course can be studied online or by workbooks, funding may be available.  For more information please email Sharon.hemingway@eastridingcollege.ac.uk


For start dates and fees, consult the relevant course guides below or you can request a prospectus by post.

Higher Education Apprenticeship Guide Full-time Course Guide 2021 Part-Time Summer Course Guide