Operations/Departmental Manager, Level Five Apprenticeship

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An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same

What will I study?

  • Delivering operational plans
  • Managing projects
  • Leading and managing teams
  • Interpersonal skills and different forms of communication
  • Financial and resource management
  • Coaching and mentoring

How will I be assessed?

Achievement of the course is dependent on passing the end point assessment. The end point assessment will consist of assessment of competency through a structured competency-based interview, assessment of portfolio evidence, a presentation or work-based project with Q&A session, a review of the individual’s Continuing Professional Development Log and a professional discussion.

Entry requirements

Many apprenticeships do not have formal entry requirements other than you must be working in an appropriate job. Call us for details of the entry requirements of the apprenticeship you're interested in. East Riding College does advertise some apprenticeships with a job attached on behalf of employers. Go to www.eastridingcollege.ac.uk/apprenticeships for details.

What next?

On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with 3 years’ of management experience can apply for Chartered Manager status through the CMI.

Additional information

For start dates and fees, consult the relevant course guides below or you can request a prospectus by post.

Full Time 2018 Higher Education 2018 Autumn Part-time course guide Apprenticeship Guide