Level Three Advanced Apprenticeship in Customer Service

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This apprenticeship aims to develop the skills and knowledge of people working in customer service roles such as administrative assistant, bank or building society customer adviser, bar staff or manager, business adviser, conference and banqueting assistant or manager, and contact centre operator.

What will I study?

  • Improving the customer relationship
  • Applying risk assessment to customer service
  • Processing customer service complaints
  • Promoting continuous improvement
  • Leading a team to improve customer service

How will I be assessed?

This course is assessed through observation, underpinning knowledge questions and the development of a portfolio of evidence to demonstrate competence for the NVQ element of the apprenticeship and assignments for the technical certificate element. There is also a requirement to complete the following elements: Employee Rights and Responsibilities  unit and the Personal Learning and Thinking Skills.

Entry requirements

You should have a relevant level two qualification and be in appropriate employment

What next?

You could progress into higher education, an NVQ level four or a foundation degree. You could also progress to the Level Four NVQ in Customer Service or the Level Three NVQ in Management

Additional information

For start dates and fees, consult the relevant course guides below or you can request a prospectus by post.

Full Time 2018 Higher Education 2019 Spring Part-time course guide Apprenticeship Guide