Level Three Customer Service Specialist

View our live apprenticeship job vacancies

The main purpose of a customer specialist is to be a professional for direct customer support within all sectors and organisation types. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.

What will I study?

Knowledge and Skills:

  • Business knowledge and understanding
  • Customer journey knowledge
  • Knowing your customer and their needs/customer insight
  • Customer service culture and awareness
  • Business focused service delivery
  • Providing a positive customer experience
  • Service improvement

Behaviour and Attitude:

  • Develop self
  • Ownership and responsibility
  • Team working
  • Equality
  • Presentation

How will I be assessed?

This course is assessed through observation, underpinning knowledge questions, professional discussion and the development of a portfolio of evidence to demonstrate competence.  

Final end point assessment can only be taken once English and maths has been achieved.


Entry requirements

You should have a relevant level two qualification and be in appropriate employment

What next?

You could progress into higher education, an NVQ level four or a foundation degree. You could also progress to the Level Four NVQ in Customer Service or the Level Three NVQ in Management

Additional information

For start dates and fees, consult the relevant course guides below or you can request a prospectus by post.

Higher Education Apprenticeship Guide Full-time Course Guide 2021 Part-Time Spring Course Guide