Level Three City and Guilds Diploma in Business Administration

This study programme in business administration is for people who want to work in an administrative support role
in public or private sector organisations, or for people who want to improve their administrative and supervisory skills. A
qualification in business administration can help you succeed in a support role in any size or type of organisation.
These roles include secretary, receptionist, administrator, personal assistant, office supervisor, team leader and manager.
You will spend one day per week on a work placement and be observed by an assessor on your competence within
an administrative field. You will collect relevant work based evidence for your portfolio units.


This course is available as part of a full-time study programme for 16 to 18 year olds, and as a part time course for adults aged 19 and over.  Please ask learner services for details.

What will I study?

Five mandatory units:

  • Communicating in a business environment
  • Principles of business communication and information
  • Principles of administration
  • Principles of business
  • Managing personal and professional development

 Optional units include:

  • Managing team performance
  • Encouraging innovation
  • Procuring products and services
  • Implementing change
  • Principles of marketing theory
  • Exploring social media
  • Delivering a presentation

All study programmes contain English and maths elements.

How will I be assessed?

Assessment comprises of a mixture of portfolio building and online tests.  

Entry requirements

  • Four GCSEs grade A*-C/ 4- 9
  • Or level two diploma (merit)
  • Or first diploma (merit)
  • Or NVQ level two
  • Or equivalent

What next?

You could progress onto a level four business administration apprenticeship or employment into a supervisory administrative role and a range of other office-based occupations. Some students may also progress onto a higher level course, such as the Foundation Degrees in Leisure Management or Public Service Management delivered at East Riding College and validated by University of Hull

Additional information

All study programmes contain English and maths elements.           

You will undertake work experience as part of this programme.

For start dates and fees, consult the relevant course guides below or you can request a prospectus by post.

Full Time 2018 Higher Education 2019 Spring Part-time course guide Apprenticeship Guide