Level Two Award in Customer Service

This course will prepare learners for employment in the customer service industry. The qualification provides learners with the knowledge, understanding and skills needed to work in this sector.

Please contact Jaqui Graham Programme Manager on 01482 390982 for further details: jaqui.graham@eastridingcollege.ac.uk
 
You can enrol for this course from Wednesday 18 August.  For more information on how to enrol call 0345 120 0044
 
This course is offered at the St James Centre, on Monday 4 October, 9.00am to 5pm, Course Code PJ057/1

What will I study?

  • Understanding how to work in a customer service environment
  • Communication in customer service
  • The principles of personal performance and development
  • The principles of working in a business environment
  • Working with others in a business environment

Additional information

For start dates and fees, consult the relevant course guides below or you can request a prospectus by post.

Higher Education Apprenticeship Guide Full-time Course Guide 2021 Part-Time Autumn Course Guide