Level Two Award in Customer Service

This course will prepare learners for employment in the customer service industry. The qualification provides learners with the knowledge, understanding and skills needed to work in this sector.

This course is offered on Tuesday 23 February 2021, Course Code K0434J2LPB.

What will I study?

  • Understanding how to work in a customer service environment
    Communication in customer service
    The principles of personal performance and development
    The principles of working in a business environment
    Working with others in a business environment

Additional information

For start dates and fees, consult the relevant course guides below or you can request a prospectus by post.

Higher Education Apprenticeship Guide Full-time Course Guide 2020 Part-Time Autumn Course Guide