Level Two Award in Customer Service

At East Riding College we understand the pressures we are all under so to help in the right direction we will be offering certain courses at half price during, March, April and May. We want to help you get where you need to be  

Whether you are an individual wanting to open your own café or a business that needs staff training updates, or you have decided to change your job role and need training to get you that ideal job, we are going to support you as best we can. 

All courses are just one day with an exam, and all are accredited. We can also come to your site to train at your convenience

This course will prepare learners for employment in the customer service industry. The qualification provides learners with the knowledge, understanding and skills needed to work in this sector.

This course will be offered at the Beverley Campus on 3 May, Course Code PF327/1 or Bridlington campus on 8 June, Course Code PS200/1, all 9.30am to 4.30pm.

Please contact Jaqui Graham Programme Manager on 01482 390982 for further details: [email protected]
 
For more information on how to enrol call 0345 120 0044
 
 

What will I study?

  • Understanding how to work in a customer service environment
  • Communication in customer service
  • The principles of personal performance and development
  • The principles of working in a business environment
  • Working with others in a business environment

Additional information

For start dates and fees, consult the relevant course guides below or you can request a prospectus by post.

Higher Education Apprenticeship Guide Full-time Course Guide 2022 Part-Time Summer Course Guide Free Distance Learning Courses