Level Two Award in Customer Service
This course will prepare learners for employment in the customer service industry. The qualification provides learners with the knowledge, understanding and skills needed to work in this sector.
This course is offered on Tuesday 23 February 2021, Course Code K0434J2LPB.
What will I study?
- Understanding how to work in a customer service environment
Communication in customer service
The principles of personal performance and development
The principles of working in a business environment
Working with others in a business environment
For start dates and fees, consult the relevant course guides below or you can request a prospectus by post.