Level Two Award in Customer Service
Whether you are an individual wanting to open your own café or a business that needs staff training updates, or you have decided to change your job role and need training to get you that ideal job, we are going to support you as best we can.
All courses are just one day with an exam, and all are accredited. We can also come to your site to train at your convenience
This course will prepare learners for employment in the customer service industry. The qualification provides learners with the knowledge, understanding and skills needed to work in this sector.
What will I study?
- Understanding how to work in a customer service environment
- Communication in customer service
- The principles of personal performance and development
- The principles of working in a business environment
- Working with others in a business environment
For start dates and fees, consult the relevant course guides below or you can request a prospectus by post.