Level Two Award in Customer Service

This course will prepare learners for employment in the customer service industry. The qualification provides learners with the knowledge, understanding and skills needed to work in this sector.

This course is offered on Tuesday 23 February 2021, Course Code K0434J2LPB.

Owing to the National Lockdown this course will now be delivered online. Accredited exam  dates will be sent after lock down and an East Riding College in-house certificate will be sent to you in the interim for confirmation of training after course completion. 
 
You will need a device such as a laptop or PC or phone/iPad and a internet connection to take part.  Ideally, devices will also have webcams for full participation.  Learners will need to download the Teams app onto their laptop/PC or mobile phone/other device and devices will need to have a camera so that they can participate.
 
Please contact Jaqui Graham Programme Manager on 01482 390982 for further details: jaqui.graham@eastridingcollege.ac.uk

What will I study?

  • Understanding how to work in a customer service environment
    Communication in customer service
    The principles of personal performance and development
    The principles of working in a business environment
    Working with others in a business environment

Additional information

For start dates and fees, consult the relevant course guides below or you can request a prospectus by post.

Higher Education Apprenticeship Guide Full-time Course Guide 2021 Part-Time Spring Course Guide