Customer Service Practitioner, Level Two Apprenticeship

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Suitable for those wishing to act as first point of contact for delivery of high quality products and services for their company. Delivery may be at company premises, digitally or through visiting customers.

What will I study?

  • Greeting customers
  • Offering advice and guidance
  • Customer interaction – face-to-face, telephone, post, email, text, social media
  • Dealing with orders and/or payments
  • Aftercare service
  • Measuring impact of the service and the customer experience

How will I be assessed?

Achievement of the course is dependent on passing the end point assessment. The end point assessment will consist of an apprentice showcase, practical observation and professional discussion.

Entry requirements

Many apprenticeships do not have formal entry requirements other than you must be working in an appropriate job. Call us for details of the entry requirements of the apprenticeship you're interested in. East Riding College does advertise some apprenticeships with a job attached on behalf of employers. Go to for details.

What next?

You could progress to a level 3 qualification or apprenticeship.

Additional information

For start dates and fees, consult the relevant course guides below or you can request a prospectus by post.

Higher Education Apprenticeship Guide Full-time Course Guide 2021 Part-Time Spring Course Guide