Level Two Intermediate Apprenticeship Sale and Telesales

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This apprenticeship develops the knowledge and skills needed to sell products and services in the right way and to the right customers. It is a hands-on approach to helping the apprentice to develop a range of selling skills which are appropriate across all sectors.

What will I study?

  • Selling face to face
  •  Selling by telephone (inbound)
  • Selling by telephone (outbound)
  •  Generating and qualifying sales leads
  • Meeting customers’ after-sales needs
  •  Obtaining and analysing sales-related information
  •  Buyer behaviour in sales situations

How will I be assessed?

This course is assessed through observation, underpinning knowledge questions and the development of a portfolio of
evidence to demonstrate the competence element of the apprenticeship and the completion of the technical certificate.
Employee Rights and Responsibilities (ERR) is covered by the technical certificate element and Personal Learning and Thinking Skills (PLTS) is covered by the mandatory units of the competency element

Entry requirements

Many apprenticeships do not have formal entry requirements other than you must be working in an appropriate job. Call us for details of the entry requirements of the apprenticeship you’re interested in. East Riding College does advertise some apprenticeships with a job attached on behalf of employers. Go to www.eastridingcollege.ac.uk/apps for details

What next?

Learners can confidently progress at their own pace through Level two to three in Sales; these also form part of the Sales
apprenticeship therefore they may wish to complete the Level two and three VRQs in Sales. Additionally learners may opt to enrol on a complementary programme offered by City & Guilds such as Business and Administration, Marketing, Customer Service, ITQ, Finance, Management and Team Leading.

Additional information

For start dates and fees, consult the relevant course guides below or you can request a prospectus by post.

Higher Education Apprenticeship Guide 2019 Full-time Course Guide 2020 Part-Time Course Guide