Public Service Operational Delivery Officer, Level Three Apprenticeship

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Operational Delivery Officers have the vital job of keeping the country running. They make sure that citizens get the services and protection they need, and help people understand what is available and what they need to do to comply with the rules. Operational Delivery Officers make a difference every day to the lives of millions of people. They do hundreds of jobs in most departments and agencies in central government. They also work in local government, delivering services for towns, cities, boroughs or counties.

This apprenticeship will give you great development opportunities to equip you to be an internationally-recognised professional in the part of the Civil Service that really makes things happen for customers and businesses.

What will I study?

  • legislation, policies and procedures
  • customer service
  • team working and communicating effectively
  • gathering and managing information
  • negotiating and influencing
  • problem solving and decision making
  • using IT systems

Additional information

For start dates and fees, consult the relevant course guides below or you can request a prospectus by post.

Full Time 2018 Higher Education 2018 Autumn Part-time course guide Apprenticeship Guide