Award for putting customers first
25th June 2010 11:27am - Return to press releases
East Riding College has earned the coveted Customer Service Excellence award for ensuring it puts customers first.
The College achieved the Government-led standard after a rigorous process designed to look in detail at the areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude.
There is also emphasis placed on developing customer insight, understanding the user’s experience and robust measurement of service satisfaction.
Client services manager Lynn Smith said: “I’m delighted we have earned this very prestigious award and would like to thank all the staff who worked so hard to ensure we achieved it.
“Working towards the standard has enabled us to find out what we do well and to improve where we needed to.
“This is about more than simply being polite to people who come to reception. It is about making sure our customers – students and employers – are at the heart of everything we do.”
East Riding College welcomes approximately 1,500 full-time students and thousands more part-time students every year. The College also has a thriving training arm which typically delivers to more than 3,000 employees throughout the region every year.
For more information about the College, go to www.eastridingcollege.ac.uk or call 0845 120 0037. For more information about training with East Riding College, visit http://www.eastridingcollege.ac.uk/im-an-employer
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