Accessibility statement for East Riding College

This accessibility statement applies to the East Riding College website:

This website is the main website of East Riding College, a college of the TEC Partnership.

We want our website to be as accessible as possible. We have installed an accessibility widget which means you can:

  • change colours, contrast levels, text spacing and fonts
  • navigate most of the website using just a keyboard
  • set the software to read the web pages aloud, adjusting the speed
  • use page structure and site maps to navigate easily


Using your browser you can also zoom in up to 300% without the text spilling off the screen.

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

As a student of East Riding College you will get a personal Microsoft Office 365 account which provides access to a number of Accessibility features.


How accessible this website is:

We know some parts of our websites are not fully accessible:

  • some older information is provided in documents which are not fully accessible to screen reader software
  • on some pages it is more difficult to skip to the main content when using a screen reader
  • some of our online forms are difficult to navigate using just a keyboard
  • the accessibility module has a limited number of contrast/colour and font options
  • older videos do not have captions
  • some older images do not have alt-text
  • some text is not written in plain English (e.g. copies of minutes of meetings, policies and procedures etc)


Feedback and contact information

If you cannot view or access something on the website, call or email us and we will seek to provide the information in an appropriate alternative format such as accessible PDF, large print, easy read, audio recording or braille:

email [email protected]

call 0345 120 0044

message us on Facebook @eastridingcollege

We’ll consider your request and get back to you within 4 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: [email protected]

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We can provide portable audio induction loops for use throughout the site. Information can be made available in alternative formats eg large print, on request.

Find out how to contact us


Technical information about this website’s accessibility

East Riding College is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations


Some images do not have alt-text, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).  This alt-text was not added in good faith, as the images are for decoration and we would wish them to appear invisible to screen-readers, however our content management systems does not have a setting to alert screen-reader software to this.

We plan to add text alternatives for all images by January 2021. When we publish new content we’ll make sure our use of images meets accessibility standards. See also Alt-text under disproportionate burden.

1.2.3 &1.2.5

Not all video with audio has a second alternative (criterion 1.2.3 and 1.2.5 of WCAG 2.1).  We plan to add audio alternatives for all images by January 2021.


There are some of areas of the website that are not readable by keyboard only. (e.g. Course search on homepage: filter uses tick boxes which are not keyboard navigable, but the main course search is usable by keyboard navigation.)  This issue is to be investigated further and we would seek to resolve where possible, by January 2021.


We have found no keyboard traps, but there are pages where the main navigation needs to be repeated to tab through.  This issue is to be investigated further and we would seek to resolve where possible, by January 2021.


There are only basic error prevention mechanisms in place.  There is no confirmation page.  The payment gateway is not obliged to provide accessibility options as it is not a public sector website.  This gateway will be reviewed within the 2020-2021 academic year.


Disproportionate burden


Some images do not have alt-text, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content) but the content management systems do not have an option to flag images as decoration-only/invisible and this cannot be rectified until the website CMS systems are upgraded or replaced.


Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of the information published on the website is in PDFs and Word documents. For example, we have PDF forms published as editable PDFs, for users to download, complete and return via email.  We have many policies published as PDFs. We also publish forms, minutes of meetings, and information leaflets  as Word documents. By the end of academic year 2020-21, we plan to assess the accessibility options for these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix previously published minutes of meetings.

Any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 10 August 2020. It was last reviewed on 10 August 2020.

This website was last tested on 7 July 2020. The test was carried out by staff at East Riding College.

We used the most commonly accessed pages as the sample pages to test.

You can read the full accessibility audit report on request.  Please email [email protected].